Terms & Conditions

2. Using Our Services

By placing an order or accepting a quotation from Westwave Media, you agree to these Terms & Conditions.

The specific services, deliverables, timescales and costs will be agreed with you before work begins.

We aim to provide a friendly, professional and personal service, tailoring our work to suit your business, objectives and budget.

We reserve the right to decline work that falls outside our services or that we reasonably consider unsuitable.

3. Pricing and Quotations

Prices displayed on our website are introductory starting prices and are provided as a guide.

The final price will depend on the scope, complexity and requirements of each project.

Where necessary, we will provide a written quotation before work begins.

Unless specifically included in a quotation, the following are additional costs:

• Website hosting and domain registration or renewal.

• Paid advertising and advertising budgets.

• Premium software, subscriptions and third-party services.

• Additional work outside the agreed project scope.

Any additional costs will be discussed and agreed with you before they are incurred.

Quotations will be valid for the period stated in the quotation.

4. Payments

Payment arrangements will be confirmed before work begins.

We may request full payment in advance, a deposit or staged payments depending on the service being provided.

Payments may be made using the payment methods made available by Westwave Media, including secure online payments through Stripe.

For agreed ongoing monthly services, payment dates and arrangements will be confirmed when the service is purchased.

Invoices must be paid by the agreed due date.

Where a business customer fails to pay an invoice on time, we reserve the right to pause work or withhold delivery following reasonable notice.

Any applicable statutory rights to interest and recovery costs for late commercial payments remain unaffected.

5. Website Design and Development

Website design services will be delivered according to the scope agreed in your quotation.

Unless otherwise agreed, our website services may include:

• Website design and layout.

• Website content and page creation.

• Mobile-responsive design.

• Basic on-page SEO.

• Contact forms and enquiry functionality.

• Integration of agreed third-party tools.

The number of pages and specific features included will be confirmed before work starts.

Hosting, domain registration, ongoing maintenance and additional functionality are not included unless specifically agreed.

Once a website project has been completed and the agreed balance has been paid, ownership of the agreed final website design and original materials will transfer to you, subject to third-party software, licences and platform terms.

6. Social Media and Content Creation

Social media and content services will be tailored to the agreed requirements.

Customers are responsible for providing accurate business information, brand assets, photographs and any other materials needed to complete the work.

You are responsible for checking and approving content before publication unless a separate publishing arrangement has been agreed.

Westwave Media cannot guarantee engagement levels, follower growth, enquiries, sales or other specific marketing results.

7. Search Engine Optimisation (SEO)

SEO services are intended to help improve your website's visibility and search engine performance.

Search engine rankings are influenced by many factors outside our control, including competition, search engine algorithms and changes to search policies.

We do not guarantee specific rankings, traffic levels, leads or sales.

We will aim to provide professional SEO work using appropriate methods and agreed best practices.

8. AI and Marketing Automation

Westwave Media may use artificial intelligence (AI) tools and automation to support the delivery of its services.

These tools may assist with research, content development, graphics, planning and marketing workflows.

AI is used as a supporting tool, with the aim of maintaining a professional, personal service.

AI-generated material may require human review, editing and approval before use.

Customers remain responsible for checking the accuracy and suitability of information published under their business name.

We will not knowingly use confidential customer information in public AI tools without appropriate authorisation.

9. Customer Responsibilities

To help projects run smoothly, customers agree to:

• Provide accurate information and instructions.

• Supply any required images, branding and content.

• Respond to requests for feedback and approval within a reasonable time.

• Ensure they have permission to use any materials supplied to us.

• Check and approve final content before publication where approval is required.

Delays in receiving information, feedback or approvals may affect agreed delivery times.

10. Revisions and Additional Work

Any revisions included in a project will be agreed before work begins.

Requests that fall outside the original agreed scope may involve additional charges.

We will discuss any additional costs with you and obtain approval before carrying out additional work.

11. Cancellations and Refunds

If you wish to cancel a project or ongoing service, please contact us in writing at:

info@westwavemedia.co.uk

For business customers, any cancellation arrangements, notice periods and charges will be based on the agreement for the service concerned and the work already undertaken.

Where work has started, any amount retained or charged will reflect the work completed, costs reasonably incurred and applicable contractual and legal rights.

Where a customer is a consumer, statutory cancellation and refund rights apply. In particular, consumers entering eligible distance service contracts generally have a 14-day cancellation period.

If you request that work begins during this period, additional consent and information may be required. Your statutory rights will not be excluded or restricted by these Terms & Conditions.

Any refund due will be assessed in accordance with the applicable agreement and consumer protection law.

12. Third-Party Platforms and Services

Our work may involve third-party platforms and providers, including:

• Google.

• Meta (Facebook and Instagram).

• Website hosting providers.

• Domain registrars.

• Stripe.

• AI and marketing software providers.

These services are operated independently of Westwave Media and are subject to their own terms, conditions and privacy policies.

We cannot guarantee their continued availability, performance or functionality.

We are not responsible for changes, outages, account restrictions or service interruptions caused by third-party providers.

13. Intellectual Property and Copyright

Customers must ensure they have the necessary rights or permissions to use any images, logos, text or other materials they supply.

Upon full payment, ownership of agreed original work created specifically for the customer will transfer as set out in the relevant quotation or agreement.

Third-party fonts, stock images, software, templates and other licensed materials remain subject to their respective licence conditions.

Westwave Media retains ownership of its pre-existing tools, processes, templates and general working methods.

14. Confidentiality and Data Protection

We respect the privacy and confidentiality of our customers.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection legislation.

We will take reasonable steps to protect information provided to us and will only use it for legitimate business purposes connected with the services being provided.

Where we process personal data on behalf of a customer, appropriate data processing arrangements may be required.

15. Results and Limitations

We aim to deliver reliable, professional services and work towards the objectives agreed with each customer.

However, marketing performance can be affected by factors outside our control.

We cannot guarantee specific increases in sales, enquiries, website visitors, social media engagement or search engine rankings.

Nothing in these Terms & Conditions limits any legal rights or liabilities that cannot lawfully be excluded.

16. Limitation of Liability

We will take reasonable care and skill when providing our services.

To the extent permitted by law, we will not be responsible for indirect losses or losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability which cannot legally be excluded or limited.

17. Changes to These Terms

Westwave Media may update these Terms & Conditions from time to time.

The latest version will be published on our website with its updated date.

Changes will not retrospectively alter an existing agreed project or contract unless agreed between the parties or required by law.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales, subject to any mandatory legal rights that apply to the customer.

19. Contact Us

If you have any questions about these Terms & Conditions or the services we provide, please contact us.

Westwave Media

Email: info@westwavemedia.co.uk

Website: www.westwavemedia.co.uk

Helping independent businesses build their online presence and grow with confidence.